Privacy Policy

CASF International Pty Ltd | ABN 78 128 464 933

Last updated: 17 July 2026

CASF International Pty Ltd ('CASF International', 'we', 'us') distributes Sentio, Think Solid, Think Timber, and CASF Timber in Australia. We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Act 1988 (Cth). By using the Sentio online store, you accept the practices described in this policy.

 

What information we collect

  • Contact and account details — name, email address, phone number, delivery and billing address, and any login credentials you create
  • Order details — products purchased, order history, and delivery information
  • Payment information — processed by our payment provider; we do not store full card details on our systems
  • Enquiry details — product interest and project information you provide when you contact us
  • Website usage data — IP address, browser and device type, and pages visited, collected via cookies and Google Analytics

 

How we use your information

  • Process and fulfil your orders and manage your account
  • Respond to enquiries and provide customer service
  • Send product updates, new releases, and offers — only where you've opted in or we have an existing relationship (you can unsubscribe at any time)
  • Improve our website and understand how people find and use it

 

Cookies
We use cookies to recognise your browser, keep you logged in, and retain your cart between visits. Most browsers let you refuse or delete cookies via their Help settings, though some site features may not work as intended if you do.

 

Who we share it with
We do not sell your personal information. We may share it with:

  • Service providers who perform functions on our behalf — including order fulfilment and delivery, payment processing, email, CRM, and analytics (including Zoho and Google), some of whom may store data on overseas servers. They may use your information only to perform those functions.
  • Other parties where required to comply with the law, enforce our terms, or protect the rights, property, or safety of CASF International, our customers, or others.

 

Your rights
You can request access to or correction of the personal information we hold about you at any time, and you can opt out of marketing emails via the unsubscribe link or by contacting us.

 

Children
The Sentio online store is not directed at children. If you are under 18, please use it only with the involvement of a parent or guardian.

 

Contact us
For privacy enquiries, access requests, or complaints:
CASF International Pty Ltd
4/208 Walters Road, Arndell Park, NSW 2148
Email: accounts@casf.com.au
Phone: 1300 795 044

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.